Helping a Jewellery Manufacturer Double Their Revenue and Halve Time to Manufacture

Recollections Jewellery

Recollections Jewellery, a bespoke jewellery manufacturer in Liverpool, UK are a testament to the impact of digital transformation on SMEs in the light manufacturing industry. Specialising in bespoke memorial jewellery, Recollections sought a solution to streamline company processes and improve inefficiencies, requiring technological intervention to compliment their vastly growing business. Other solutions lacked results, until they found Xenpl.

Xenpl is an advanced CPQ (Configure, Price, Quote) software designed with an infinitely customisable rules engine that moulds itself seamlessly around the most complex of products, eliminating opportunity for human error and breathing efficiency into your business processes and sales force.

Xenpl is ideal for SMEs who want their technology to grow with their business, rather than around it, equipping your sales force with an effortlessly accessible, cloud-based system to offer instant, dynamic pricing and generate more quotes and sales.   

Recollections Jewellery recognised a gap in their company processes as the business evolved, seeking a technological solution that would correct inefficiencies and streamline the sales process, needing to adapt to the wave of digitalisation overtaking the manufacturing industry, for which Xenpl offered the perfect solution.

The transformation began with an in depth business evaluation to identify Recollection’s needs and requirements. Our seasoned Business Analysts conducted an extensive on-site visit to Recollection’s headquarters, whereby an evaluation of the company processes, systems and technological infrastructure were assessed. The analysis revealed valuable insights and identified opportunities for improvement, such as manual duplication and transcription errors, and sub-optimal production processing speeds. Our analysis would lay the foundation of our digital transformation strategy, a unique blueprint tailored to Recollections Jewellery, which prioritised a seamless transition to a digitally optimised system using Xenpl.

We prepared the Recollections team for the cultural shift of adopting new technologies, while prioritising a seamless transition with zero disruptions. The implementation of a custom Xenpl solution would map physical components to their digital equivalents, employing a digital system to manage the company data and replacing Excel spreadsheets with a more efficient and convenient data management system. Additional functions were also developed for Recollection’s Xenpl solution in close collaboration with the Recollections team, which were regularly reviewed during development to ensure they fit the needs of the client. Our team successfully implemented a Xenpl solution that introduced a multitude of unique features that digitally transformed Recollection’s business and sales processes.  

Hosted in the cloud on resilient infrastructure for reliable accessibility, Xenpl introduced automated, dynamic pricing and bills of materials (BOM) for Recollections Jewellery, using customised pricing logic and advanced calculation variables to provide endless flexibility in adjusting product pricing based on external factors, such as the fluctuating price of gold. Recollections now had access to an intuitive portal and finger print mobile app for retailers to use for processing orders, which reduced the opportunity for transcription errors and delays, increased the quality of finger prints using an AI quality control algorithm, and allowed instant transfers from the retailer to Recollections. This introduced the unique ability to manage and review business operations remotely, allowing the business owner to assess operations in just 30 minutes a day. Additionally, sales processes were now seamless, with automated bulk invoicing and increased accuracy further freeing up staff time. 

Recollection Jewellery’s adoption of Xenpl CPQ revolutionised company processes, paving the way for a new era of strategic growth and operational excellence that ultimately led to the successful sale of the business in 2023. Prior to the sale, the company recorded a multitude of tangible financial and operational benefits of implementing Xenpl.

Let’s delve into the remarkable results that helped this jewellery manufacturer put itself up for sale.

Revenue Growth

• The bespoke jewellery manufacturer witnessed a remarkable 50% increase in revenue, fuelling unprecedented business growth and market expansion.

Cost Savings

• An amazing £57,792 annual reduction in wage bill was achieved, ushering in cost savings and enhancing profitability.
• An additional £77,500 was saved annually in avoided staffing costs, optimising resource allocation and operational sustainability.
• Direct costs were slashed by £6,480 per annum, specifically in postage expenses.

Efficiency Enhancements

• The time to manufacture each product decreased by an impressive 10.5%, equating to 60 days saved per year.
• Pre-manufacturing tasks saw a 60% reduction in time spent, saving the company a total of 270 days annually.
• An astonishing 87.5% reduction in time spent on invoicing and billing processes, translating to a saving of 31.5 days per year.

Operational Improvements

• Travel costs were substantially reduced by 80%, contributing to enhanced operational efficiency and cost savings.
• A 99.99% decrease in error rectification costs was achieved, showcasing the transformative impact of CPQ software like Xenpl on error prevention and operational accuracy.

For SMEs, such improvements are invaluable, which is why Recollections Jewellery became a loyal returning customer of SIGMA’s services and Xenpl solution, as Managing Director Alison Wafer shares: ‘I wouldn’t hesitate to recommend Xenpl and the team that implemented it— we have used them for multiple projects and would use them again without hesitation.’

Xenpl is designed to empower SMEs to overcome common obstacles, streamline business processes, and take their business to the next level. Discover a new world of business growth with Xenpl by your side. 

Ready to transform? Start a free Xenpl trial today and unleash the power of transformation across your business.